Refund & Return Policy

Effective Date: June 1, 2025

At CowboysJackets.com, customer satisfaction is our top priority. Since all of our products are made-to-order, we maintain a clear and fair Return, Refund, and Exchange Policy to protect both our customers and our craftsmanship.

Return, Refund and Exchange​

Returns or exchanges are accepted only if there’s an issue from our side, such as receiving the wrong size, color, or a damaged item.You may submit a request within 30 days of receiving your order, but only if the following conditions are met:

 You’re eligible if:

• You received the wrong item, size, or design.
• The product has a manufacturing defect.
• You email us within 7 days of receiving the item and provide:
  • Photos of the product while worn
  • A short description of the issue
  • A video while unboxing the parcel (highly recommended to verify the claim)

Our team will review your case and respond promptly.

To begin, please File a Return here or email us directly at info@cowboysjackets.com with all the required details.

 You’re not eligible if:

• You simply changed your mind.
• The item was worn, washed, altered, or had tags removed.
• The complaint was made after 7 days of delivery.
• The product is customized or a custom order.
• The same product was ordered in different sizes for trial (to avoid misuse).

Refund Policy

Refunds are issued only if there is a production or quality error from our side.

• Refunds apply to product cost only (shipping & taxes are non-refundable)
• Refunds will be processed to your original payment method within 7–10 business days.

Once approved, you must send back the item within 5 to 7 days and share the tracking number with our team. Delays beyond this period may result in cancellation of your return or exchange request.

Exchange Policy

• If you receive the wrong size due to our mistake, we will send you the correct size free of cost in exchange.
• If the customer selects the wrong size, we do not offer an exchange in such cases. Please double-check our size chart before placing your order.
• The customer is responsible for all return shipping charges. Cowboys Jackets will not cover return shipping under any circumstances.

Customs Duties & International Shipping

We offer Free Shipping Worldwide.

However:

• Custom duties or taxes are not included in our product prices
• We mark all items as “gifts” to reduce the chance of import taxes, but each country has its own laws
• If your country charges customs fees, the buyer is responsible for paying them

Order Cancellation

• Orders can be cancelled within 12 hours of placement for a full refund.
• Cancellations after 12 hours will receive a 65% refund, as 35% covers production costs.To cancel, email us at info@cowboysjackets.com with your order details.

Need Help?

If you have any issues with your order, please contact us at: info@cowboysjackets.com Before purchasing, we recommend reviewing our Terms and Conditions and Shipping Policypages.